FAQs
All our products are personalised for our customers and will need to be confirmed and ordered on our website. All you need to do is personalise your chosen products and follow the prompts through the checkout.
We understand it can be challenging to determine how well a photo will be printed by looking at it on screen. Screen resolution is very different from a high-res print resolution. There are some essential things to check when choosing the very best photos for your personalised products. We have provided a photo quality guide here to be sure you create the very best quality product!
Try and use images that are cropped to a rectangle, as our photo magnets are best suited to this format. The photos you upload for most products should be a minimum of 800px and under 5MB.
You can access photos from your devices photo gallery. If you would like to access any photos on social sites such as Facebook or Instagram, we recommend logging in to your nominated social account. Once you access these photos, you can save them out on the device’s photo gallery. Our product pages will also be set with a minimum size requirement for your image.
Pro Tips: Try using clear images with clean backgrounds, so the focus is on the actual person or image and avoid dark backgrounds and photos with a lot going on. Also, avoid blurry, heavily filtered and unfocused photos.
Important note: When choosing your photos, please avoid using anything that may be deemed offensive, such as those of a pornographic, sexually explicit nature or any references of a criminal nature. Snap Magnetix reserves the right to cancel orders of this kind.
Snap Magnetix takes quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is incorrect or not what you ordered, please contact us via our contact us form so we can help resolve this issue.
While we try our best to match the preview as shown on the website, different monitor and brightness settings can change the perception of the colour.
No. Unfortunately, we cannot add products to existing orders. These will need to be placed as a separate order.
No. Once you have confirmed your products with us online, placed your order and received an order confirmation, the manufacturing process has begun. We cannot make any changes to your order specifications. For our full trading terms and policy concerning order changes, please see our Terms & Conditions page.
No. Only one discount code can be applied to your order at one time. For more information, please visit our trading terms here.
We accept Mastercard, Visa, PayPal, Afterpay, Apple & Google Pay. Please note: We do not accept AMEX.
If you have reached our checkout and are having trouble applying your discount code, please use the following tips to troubleshoot.
Make sure that you have entered the discount code correctly with no extra spaces or punctuation.
Make sure all the conditions are met to qualify for the discount. For example, you may have to add a specific amount of product to your cart to be eligible.
If you continue to experience issues, please contact us via our contact us form.